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Refund Policy

A legal disclaimer

Refund Policy for HivyBlue Pvt Limited

Effective Date: 1 Jan, 2025

At HivyBlue Pvt Limited (“HivyBlue”, “we”, “our”, “us”), customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are provided for our product, Sledge (“the Product”). By using Sledge, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Technical Issues: If the Product fails to function as intended due to technical errors attributable to HivyBlue.

  • Incorrect Billing: If an overcharge or duplicate payment occurs due to errors on our part.

  • Unsatisfactory Service: If you are unsatisfied with the Product and provide a valid reason within the specified refund period.

2. Refund Request Process

To request a refund, follow these steps:

  1. Contact us at info@hivyblue.in with the subject line "Refund Request."

  2. Provide details including your account information, purchase date, and reason for the refund.

  3. Attach any relevant documentation, such as receipts or screenshots.

Our team will review your request and respond within [Insert Response Time, e.g., 5 business days].

3. Refund Conditions

Refunds are subject to the following conditions:

  • Refund requests must be submitted within 1-2 days of the purchase date.

  • HivyBlue reserves the right to deny a refund if the request does not meet eligibility criteria.

  • Refunds will only be processed to the original payment method used for the transaction.

4. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • Change of mind or accidental purchases.

  • Failure to use the Product within the designated subscription or usage period.

  • Violations of our Terms of Service or unauthorized use of the Product.

5. Processing Time

Approved refunds will be processed within [Insert Processing Time, e.g., 7-10 business days] from the date of approval. Please note that additional time may be required for the refunded amount to reflect in your account, depending on your payment provider.

6. Modifications to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or the Product. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or require further clarification regarding this Refund Policy, please contact us at:

HivyBlue Pvt Limited Email: info@hivyblue.in

By using Sledge, you acknowledge that you have read and understood this Refund Policy and agree to its terms.

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